SUPPORT
Shipping Policy
Processing times, carriers, packaging, and delivery expectations for every HELIX order.
Last updated: October 9, 2026
HELIX is committed to processing and shipping every order as quickly and accurately as possible. All orders are placed and paid for through our secure Shopify checkout, which also calculates shipping options and rates at the time of purchase.
If you have any questions regarding your shipment, please contact our support team at support@helixstripsusa.com.
Order Processing
Orders are generally processed within 1–2 business days after payment is received, Monday through Friday, excluding holidays.
Estimated Transit
Standard domestic delivery is generally estimated at 3–5 business days after shipment. Delivery estimates are not guarantees; carrier delays, weather and peak periods may extend transit times, and we cannot guarantee a specific delivery date.
Shipping Destinations, Methods and Rates
Available shipping destinations, methods, estimated delivery times and rates are calculated and displayed by Shopify at checkout. Delivery estimates are provided by the carrier and are not guaranteed.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. HELIX is not responsible for delays or additional charges resulting from incorrect address information. Contact us immediately at support@helixstripsusa.com if you notice an error.
Lost, Delayed or Damaged Shipments
If your shipment is lost, significantly delayed, or arrives damaged, contact support@helixstripsusa.com with your order number and, for damage claims, photos of the package and product. We'll work with you toward a resolution.
Questions?
SCM Research LLC (d/b/a HELIX)
Email: support@helixstripsusa.com